Capability statement

Capabilities & experience

I am a strategic performance leader delivering transformation, operational improvement and change across complex organisations.

My experience spans operational leadership, programme and change management, business architecture, technology design, target operating model design, governance, policy and stakeholder engagement.

I diagnose complex challenges, unite people around a shared vision and translate strategy into practical, sustainable delivery.

Track record

Outcomes delivered

Selected results from senior roles across national regulators and public bodies.

Executive-approved Target Operating Model for a national regulator.
Productivity up 75-80% with no headcount increase.
£3m+ efficiencies, enabling fee reductions for 100,000+ individuals.
£190k recurring annual savings from policy and process optimisation.
Led teams of 60 and multi-million-pound budgets.
Influenced Executive decisions through governance and insight.
Enabled a culture shift away from the perception of adversarial into early engagement and swifter decision making.

Capability areas

Where I add value

Leadership

Led operational teams of 60 and large multidisciplinary programmes across operations, policy, digital and corporate services.

•Leading operating model transformation across national regulators
•Establishing new organisational functions from scratch
•Turning around underperforming operational services
•Developing managers, project professionals and delivery teams
•Facilitating strategic workshops with Executive teams

Change & transformation

Complex change programmes from high-level design to embedded delivery, aligned to measurable business benefit.

•Business architecture and target operating model design
•Digital transformation and Microsoft Dynamics business design
•Customer journey redesign and process re-engineering
•Value chain analysis and service improvement
•Policy transformation within statutory environments

Performance & continuous improvement

Diagnosing complex challenges and embedding sustainable improvements that raise productivity and resilience.

•Increased productivity by almost 80% with no increase in staffing
•Delivered more than £3m in efficiencies, enabling fee reductions
•Recurring annual savings through policy and service optimisation
•Performance frameworks: KPIs, MI and reporting for effective oversight
•Current and future state process mapping and Lean improvement
•Benefits realisation frameworks for measurable, lasting outcomes

Governance, risk & assurance

Governance central to every programme I have led, including reporting into government departments and supporting boards with evidence-based decisions.

•Programme governance and Executive reporting
•Risk identification, mitigation and dependency management
•Benefits management and decision-making frameworks
•Quality assurance systems and regulatory governance

Programme & project management

Complex programmes and portfolios delivered using MSP and PRINCE2.

•Programme leadership and business case development
•Benefits identification, tracking and realisation
•Risk, issue, assumption and dependency management
•Resource planning and portfolio governance
•Procurement, supplier management and delivery assurance

Digital & technology

Translating organisational need into effective technology solutions alongside digital and delivery teams.

•Design and implementation of triage and resource management solutions
•End-to-end Microsoft Dynamics case management design
•Business architecture, product ownership and agile delivery
•Business requirements, service design and operational readiness
•User adoption, refinement and continuous improvement

AI & digital innovation

Applying AI to organisational transformation through an MBA in AI and two decades of change experience.

•Designing and building AI agents to automate business processes
•Using generative AI for research, process design and business analysis
•Governance, ethical and organisational considerations of AI adoption
•Integrating AI into operating models, digital services and change programmes
•AI Sprint Certified

Commercial & financial management

Accountable for multi-million-pound budgets with a consistent record of cashable efficiency.

•Multi-million-pound operational and programme budgets
•Significant cashable efficiencies delivered
•Supplier and contract management
•Investment prioritisation and resource planning

Stakeholder engagement & communications

Engaging at every level, from operational teams to Executives, government departments, suppliers and customers.

•Designing and facilitating strategic workshops
•Executive influencing and organisational communications
•Cross-directorate and cross-sector relationship building
•Engagement with government departments and professional bodies

Context

Environments I work in

Regulators and arm's-length bodies
Central government and public sector
Complex environments
Professional and membership organisations

Qualifications

MBA Business (AI Specialism), in progress
BA (Hons) Law & Business (2:1)
MSP Practitioner
PRINCE2 Practitioner
Lean Six Sigma Green Belt
Understanding Microsoft Dynamics

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